Human resources management dilemmas: a story

Everyone was pushing for his dismissal. His client, the project sponsor, the implementing agency. All except for me. I’ve dragged on the file for four months, for as long as I could, given the pressure from all sides.

A letter from the client to the project sponsor put an end to his contract. We settled for a mutually agreed termination of the contract and a bit of extra paid days.1.4

In the three weeks that followed from his resignation letter, he displayed the model of best professional behaviour. He was cooperating in his hand-over to a remarkable extent. I tried my best to respond to all his e-mails (up to seven a day some days), his telephone calls. I knew it was important to him. To talk to and to listen to him.

There was no blame. Just a set of circumstances.

A farewell coffee, a farewell note, cc-ed to entire team and a recommendation letter. A warm shake of hands and an eye contact to last throughout years. The least I could have done.

I often missed his honesty, integrity, eloquent communication style and a sense of humour to envy. Rare qualities these days.

My takeaway lesson from this is simple: As project managers, we need to look beyond strict client-consultant relations and understand the numerous complexities involved. Thanks to this mindfulness, I would like to believe, he was fully supportive of all management interventions that were required.

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his last e-mail to me                                                                                                                                   10 June 20xx

I hesitate to say, “You’re an absolute darling”, for obvious reasons … but you are.

Thanks,
S

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