Project Management on remote control: relationship building

– Hi! Where are you?

– at work.

– what are you doing?

– seating behind my desk.

If a project manager is at the answering end in this dialogue, i would become worried.

Projects lives are outside project manager’s office. A site to inspect. A group of people to meet. A team’s office to go to. We live in an era where more and more project work is done long distance – by e-mail or by phone, or “on remote control”, as i call them. A project manager cannot really barge into the team’s room, when located miles away. Unless he/she has super powers to get there in a blink of an eye or can teleport the team.

In today’s globalisation, “relationship building, paradoxically, becomes more crucial than ever”, the authors of the “The New Leaders” book believe. Since working on remote control projects, my awareness of it became even more acute. I am on email at least 75% of time. When signs of potential misunderstandings arise, i pick up the phone or call for a skype call.

I also have created a tradition of “Friday Delight”. It is an exchange by email with members of the team on a variety of issues of common interest, for example, highlights of a training they went on. Or i just ask them to send to all their favourte tune of the week, inspired by Taylor “The Project manager who smiles”. It’s a good indicator of their mood, usually. Through Friday Delight, we also learn about team members’ important life events, such as marriage for instance. I found that it builds a sense of rapport. If for some weeks i do not initiate an email with ” Friday Delight ” in the subject line, i get messages from members of the team reading ” i miss Friday Delight”.

Stay close. Build relations. Enjoy it together.




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