A coach once explained the five attributes of communication in this way:
A. Consciousness communication: words have consequences; choose them wisely;
B. Free communication: people are free to express themselves; it would lead otherwise to frustration and conflicts;
C. Expressive communication: the tone, the posture, the face expression are all part of communication;
D. Mutual communication: treat others as you’d like to be treated; use active listening;
E. Efficient communication: be clear, precise, use facts.
Before any communication:
- inform yourself,
- show recognition and
- frame the relationship.
“Communication is my middle name” I often say at the first meeting with a new project team. It’s my pledge for a positive working environment, a pre-requisite for any project success. I am not always 100% on it but I am continuously committed. I also ask trusted team members to tell me when I am not.
I found the following tool useful for navigating the different communication styles and their consequences on relationships (credit Psychology Tools):