“Getting past No” is one of my favourite books on the art of negotiation. Its author, William Ury, is the cofounder of the Program on Negotiation at Harvard University.
Cooperation is one of the most effective means of achieving the objective of any project, hence my interest in the art of negotiating and breaking barriers to cooperation.
The value of the book is in the techniques it offers and the explanations behind their efficiency and effectiveness in different power relations. So, if you are looking for inspiration or help in difficult situations, I highly recommend the book.
Case in point: how I used one of the techniques offered by the book to breakthrough in a difficult situation. The technique is called “don’t escalate: use power to educate”. The author used a quote from Sun Tzu to anchor this technique: “The best general is the one who never fights”. In one of projects under my responsibility, the team was confronted with a client whose desire to exercise power was notable. It manifested in the smallest project’s details, up to the desire to veto the selection of service providers. The team kept explaining how service providers are selected based on the legal agreement the project had with the sponsor. Nevertheless, many activities remained blocked as the client kept insisting.
I travelled to the project’s site for a face-to-face meeting with the client. We had one hour. I started the meeting with “easy to digest” stuff, were we achieved together considerable progress. My colleagues, noticing that 50 minutes into the meeting we have not tackled the contentious issue, started showing signs of worry.
I was waiting for the right moment. When the body language of the people on the other side of the table told me that they begun to relax, I brought up the issue. First, I reiterated what they already knew from my colleagues (to show that we act as a team and they can trust them). Secondly, I used our power to educate by explaining the administrative and legal consequences of an additional clearance mechanism, which was not in our initial agreement. I also knew how important for them was to complete the project on time, as any delays would have been costly. We concluded the meeting with the client by sealing our initial agreement and no further demands in this respect were made. Upon the project’s completion, the client wanted to continue to do business, which is a clear sign of “win-win”.
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